Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. What is Casaura?
Casaura is an eCommerce brand offering a curated collection of clothing and home décor items designed to elevate your style and space.
2. Where do you ship?
We currently ship across India. International shipping is not available at the moment.
3. How long does delivery take?
- Standard Shipping: 5-7 business days
- Express Shipping: 2-4 business days (extra charges apply)
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your package on the courier's website.
5. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) in select locations. COD orders may have additional handling charges.
6. Do I get any discount for prepaid payments?
Yes! We offer a flat 10% discount if you choose online payment (Prepaid) at checkout.
7. What is your return policy?
We have a 7-day return policy. You can request a return within 7 days of receiving your order. The item must be unused, with tags, and in its original packaging.
8. How do I request a return or exchange?
To initiate a return, email us at sales.casaura@gmail.com with your order details and reason for return. For damaged or incorrect items, please provide clear images and videos.
9. When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 10 business days. If it takes longer than 15 business days, contact us at sales.casaura@gmail.com.
10. Can I cancel my order after placing it?
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible.
11. Do you offer exchanges?
Yes, but you need to return the original item first. Once the return is approved, you can place a new order for the desired item.
12. What if my order is delayed or lost?
If your order is delayed beyond the estimated time, please contact us. If your package is lost, we will work with the courier to resolve the issue.
13. How do I contact customer support?
For any inquiries, email us at sales.casaura@gmail.com. Our support team is available Monday to Saturday from 10 AM to 6 PM (IST).
📩 Casaura- Live in Style